Automotive Service Advisor: Customer Care & Repairs

Locals Automotive Repair; Pflugerville (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Locals Automotive Repair in Pflugerville, TX is seeking an experienced Automotive Service Advisor who thrives in a fast-paced shop. You will be the primary link between customers and technicians, documenting concerns, preparing estimates, and ensuring clear explanations of repairs.

Ideal candidates bring strong customer service, automotive understanding, and the ability to manage multiple orders with accuracy. Join a locally focused team that values honesty and great communication.

Qualifications

• Customer-focused service experience.
• Ability to explain automotive repairs to customers clearly.
• Familiarity with automotive maintenance concepts.
• Experience with shop management systems is a plus.
• Capacity to manage multiple customers and repair orders simultaneously.

Responsibilities

• Greet customers and listen to vehicle concerns
• Create repair orders and document concerns
• Review technician inspections and recommendations
• Prepare and present repair estimates
• Explain repairs in clear, customer-friendly terms
• Obtain authorization and keep customers updated throughout the process

Skills

Customer service

Communication skills

Automotive knowledge

Shop management systems

Multi-tasking

Education

High school diploma or equivalent

Job description

Locals Automotive Repair in Pflugerville, TX is seeking an experienced Automotive Service Advisor who thrives in a fast-paced shop. You will be the primary link between customers and technicians, documenting concerns, preparing estimates, and ensuring clear explanations of repairs.

Ideal candidates bring strong customer service, automotive understanding, and the ability to manage multiple orders with accuracy. Join a locally focused team that values honesty and great communication.