Service Advisor — Fast-Paced Auto Care, Flexible Hours

Cook Ford; Texas City (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Working Hours

Health Insurance

PTO

401(K)

Job summary

Cook Ford in Texas City is seeking a Service Advisor to greet customers, collect vehicle information, report symptoms, and prepare accurate cost estimates for labor and parts. You will collaborate with Service Technicians to understand diagnoses and keep customers updated on progress throughout the day.

The role emphasizes customer service excellence, quick problem identification, and a long-term commitment to a growing dealership.

Qualifications

• High school diploma or equivalent is required.
• Experience in a service department is preferred.
• Experience handling customer interactions and estimates is a plus.
• Ability to lift up to 50 pounds and work on your feet for extended periods.
• Ability to learn new technology and repair/service procedures.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Work with Service Technicians to understand the diagnosis and repair for each vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Skills

Problem identification

Automobile knowledge

Customer satisfaction

Ford dealership experience

Energetic personality

Integrity

Computer skills

Learn new programs

Long-term career

Education

High school diploma or equivalent

Job description

Cook Ford in Texas City is seeking a Service Advisor to greet customers, collect vehicle information, report symptoms, and prepare accurate cost estimates for labor and parts. You will collaborate with Service Technicians to understand diagnoses and keep customers updated on progress throughout the day.

The role emphasizes customer service excellence, quick problem identification, and a long-term commitment to a growing dealership.