Client-Facing Service Advisor - Fast-Paced Auto Care

Town & Country Ford; Port Arthur (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

PTO & Sick Leave

Competitive Pay

Job summary

Ford dealership in Port Arthur, TX is hiring a Service Advisor to greet customers, listen to needs, schedule appointments and communicate repairs and costs clearly. You will verify insurance for loaners and help set up service steps with a focus on customer satisfaction.

Join a team that values integrity, reliability, and ongoing learning as you monitor vehicle progress, provide accurate estimates, and explain services and charges to customers in a friendly, professional manner.

Qualifications

• Experience at a Ford dealership is a plus
• Ability to quickly identify problems
• Desire for a long-term career with a growing organization
• Personal and professional integrity
• Willingness to learn new programs
• Ability to learn new repair and service procedures
• Ability to work in a fast-paced environment
• Basic computer skills

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history
• Prepare a complete and accurate estimate of labor and parts
• Establish follow-up time
• Monitor the progress of each vehicle and update customers regularly
• Verify that the final invoice matches the work performed
• Explain all completed work and charges to customers

Skills

Customer service

Problem solving

Communication

Integrity

Learning new programs

Fast-paced environment

Basic computer skills

Positive attitude

Job description

Ford dealership in Port Arthur, TX is hiring a Service Advisor to greet customers, listen to needs, schedule appointments and communicate repairs and costs clearly. You will verify insurance for loaners and help set up service steps with a focus on customer satisfaction.

Join a team that values integrity, reliability, and ongoing learning as you monitor vehicle progress, provide accurate estimates, and explain services and charges to customers in a friendly, professional manner.