Automotive Service Advisor — Fast-Paced, Customer-Centric

Ford of Boerne; Pleasanton (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Bonus opportunities

Medical, dental, and vision insurance

401(k) with company match

Paid vacation

Advancement opportunities within ElTor

Employee discounts on vehicles, parts,

Modern, state‑of‑the‑art dealership

Job summary

Ford of Pleasanton in Pleasanton, TX is seeking a dedicated Service Advisor to join our fast-paced, award-winning team. You will greet customers, document repair requests, and coordinate with technicians to deliver timely, accurate service while building lasting relationships.

You'll use dealership management systems, communicate proactively with customers via phone, text, and email, and help achieve our goals for satisfaction and profitability. Experience preferred; driver’s license required.

Qualifications

• Previous automotive service advisor experience preferred.
• Exceptional customer service and communication skills.
• Comfortable using dealership management systems and technology.
• Ability to thrive in a fast-paced, team-oriented environment.
• Professional appearance and positive attitude.
• Valid driver's license with a clean driving record.

Responsibilities

• Greet customers promptly and create an outstanding service experience from arrival to pickup.
• Listen carefully to customer concerns and accurately document repair requests.
• Recommend maintenance and repair services based on guidelines and inspections.
• Maintain proactive communication with customers via phone, text, and email.
• Coordinate with technicians to ensure timely and accurate repairs.
• Review completed repairs and explain services performed in a clear manner.
• Prepare accurate repair orders and estimates.
• Help achieve dealership goals for customer satisfaction and profitability.
• Follow Ford and dealership processes while maintaining policy compliance.

Skills

Customer service

Communication

Dealership software

Team player

Driver's license

Tools

Dealership management systems

Job description

Ford of Pleasanton in Pleasanton, TX is seeking a dedicated Service Advisor to join our fast-paced, award-winning team. You will greet customers, document repair requests, and coordinate with technicians to deliver timely, accurate service while building lasting relationships.

You'll use dealership management systems, communicate proactively with customers via phone, text, and email, and help achieve our goals for satisfaction and profitability. Experience preferred; driver’s license required.