Customer-Focused Sales Support Specialist

SW Wholesale Foods LLC; Hammond (LA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical plans

Dental and Vision Insurance

Birthday holiday

Vacation and PTO

Parental Leave

401(K) Plan with company matching

Employee grocery discounts

Job summary

S&W Foods is seeking a Customer Service Representative to support a territory account and assist a primary sales representative. You will handle customer inquiries in person, on the phone, and by email, process orders, and ensure timely follow-through to maintain a high level of service.

The role emphasizes accurate recordkeeping, cross-functional collaboration, and professional communication to protect brand image and customer satisfaction.

Qualifications

• Customer service experience required.
• Strong verbal and written communications skills.
• Organizational skills with attention to detail.
• Professional problem-solving with calm demeanor.
• Proficiency using Microsoft Office Suite or related software.

Responsibilities

• Serve as a dedicated territory account admin supporting a primary sales rep.
• Process orders received by mail, phone, fax, or email and provide pricing/shipping info.
• Follow through to ensure on-time delivery and customer satisfaction.
• Maintain accurate records and support cross-functional teams.

Skills

Customer service

Excellent communication

Organization & detail

Professional problem-solving

Technical proficiency

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

S&W Foods is seeking a Customer Service Representative to support a territory account and assist a primary sales representative. You will handle customer inquiries in person, on the phone, and by email, process orders, and ensure timely follow-through to maintain a high level of service.

The role emphasizes accurate recordkeeping, cross-functional collaboration, and professional communication to protect brand image and customer satisfaction.