Sales Support Specialist

SW Wholesale Foods LLC; Hammond (LA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical plans

Dental and Vision Insurance

Birthday holiday

Vacation and PTO

Parental Leave

401(K) Plan with company matching

Employee grocery discounts

Job summary

S&W Foods is seeking a Customer Service Representative to support a territory account and assist a primary sales representative. You will handle customer inquiries in person, on the phone, and by email, process orders, and ensure timely follow-through to maintain a high level of service.

The role emphasizes accurate recordkeeping, cross-functional collaboration, and professional communication to protect brand image and customer satisfaction.

Qualifications

• Customer service experience required.
• Strong verbal and written communications skills.
• Organizational skills with attention to detail.
• Professional problem-solving with calm demeanor.
• Proficiency using Microsoft Office Suite or related software.

Responsibilities

• Serve as a dedicated territory account admin supporting a primary sales rep.
• Process orders received by mail, phone, fax, or email and provide pricing/shipping info.
• Follow through to ensure on-time delivery and customer satisfaction.
• Maintain accurate records and support cross-functional teams.

Skills

Customer service

Excellent communication

Organization & detail

Professional problem-solving

Technical proficiency

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Description

About the Job!

Are you a service-minded communicator who enjoys helping people, solving problems, and keeping details organized? Our Sales Support Team is an important part of the customer experience here at S&W Foods! In this role, you will connect with customers in person, by phone, and by email while coordinating with teams across the company to make sure orders, questions, and service needs are handled accurately and on time. If you take pride in professional communication and dependable follow-through, we would love to have you help deliver the S&W way!

What You'll Own as a Customer Service Representative at S&W Foods

This role will be responsible for being a dedicated territory account admin, supporting a primary sales representative with all necessary account functions. You will be a key point of contact for our customers and an essential part of keeping daily service and order activity moving smoothly. You will combine responsive communication, accurate order processing, recordkeeping, and cross-functional support to help create a positive customer experience.

• Customer Communication & Service: Portray a positive company image and provide professional, friendly service in person, by phone, and by email. Answer and transfer calls, take messages, actively listen to customer needs, and route product or service questions to the appropriate team member when needed.
• Order Processing & Follow-Through: Process orders received by mail, telephone, fax, email, or through other employees. Provide customers with pricing, shipping dates, anticipated delays, and other needed information, then follow up on orders to help ensure delivery by the specified dates.
• Issue Resolution: Respond to customer questions and concerns with professionalism and a calm demeanor. Resolve issues within your ability and promptly involve the appropriate person when additional support is needed.
• Administrative Support & Recordkeeping: Maintain accurate company-required records, assist colleagues and other employees with administrative duties, and complete other duties as assigned.

What Success Looks Like!

In this role, success means customers receive accurate information, responsive service, and dependable follow-through while internal teams have the clear, timely information they need to keep orders moving - the S&W way!

To Achieve This, You Will Most Likely Have

• Customer Service Experience: A high school diploma or GED plus 1-2 years of related experience and/or training, or an equivalent combination of education and experience. Prior customer service experience is expected.
• Excellent Communication Skills: Strong verbal and written communication skills with the ability to interact professionally and effectively with customers and coworkers.
• Organization & Attention to Detail: The ability to organize work, manage multiple priorities, maintain accurate records, and follow through on customer and order details.
• Professional Problem-Solving: The ability to address customer complaints and issues while maintaining a professional and calm demeanor, including knowing when to direct an issue to the appropriate person.
• Technical Proficiency: Comfort using Microsoft Office Suite or related software to support customer service and administrative responsibilities.

Bonus Skills!

If you have previous experience supporting customers in a distribution, foodservice, order-entry, or other fast-paced service environment, that experience can help you get up to speed quickly!

Physical Demands and Work Environment

This role involves prolonged periods of sitting at a desk and working on a computer. You must be able to lift up to 15 pounds at times.

Benefits

• Medical Plans
• Dental and Vision Insurance
• An annual Birthday holiday!
• Vacation and Paid Time Off (PTO)
• Parental Leave
• 401(K) Plan with company matching
• Employee Grocery Discounts

About S&W Foods

We are on the move! As the region's premier independent foodservice supplier, we combine a high-standard, professional work environment with the heart of a family-owned business. We proudly live by our core values every single day: Faith & Family, Genuine, and Our Promise. If you are looking for a collaborative team that treats each other with mutual respect and thrives on delivering excellence, you belong here!

We are an equal opportunity employer. All employment decisions are based on business needs and individual qualifications without regard to race, color, religion, national or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, family medical history or genetic information, sexual orientation, gender identity and/or expression, marital status, past or present military service, family or parental status, or any other status protected by law. Learn more about S&W Wholesale Foods by visiting our website at www.s-wfoods.com!