Customer Success & Sales Support Specialist

Schilling Supply Company; La Crosse (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Schilling Supply Company in Wisconsin is seeking a Customer Service and Sales Support Representative to be the vital link between customers and internal teams, ensuring seamless communication and excellent service while supporting sales.

You will handle inquiries, process orders, manage accounts, track interactions, and contribute to process improvements through proactive communication and teamwork. The role offers growth within a collaborative environment.

Qualifications

• Ability to prioritize tasks effectively in a fast-paced environment.
• Experience with ERP platforms and order processing tools.
• Excellent written and verbal communication skills.
• Experience in customer service problem-solving and managing customer accounts.
• Proficiency with Microsoft Office Suite.
• Ability to collaborate across departments to meet client needs.

Responsibilities

• Provide outstanding customer service by addressing inquiries and resolving issues promptly.
• Support the sales team by managing client accounts and processing orders.
• Track customer interactions, update account information, and support data-driven decisions.
• Assist in maintaining customer relationships through proactive communication and follow-ups.
• Maintain accurate records of interactions, transactions, and account details.
• Contribute to process improvements by offering feedback on service challenges.

Skills

Prioritization

Communication skills

Customer service

Data-driven decision making

Microsoft Office

Cross-functional collaboration

Tools

ERP platforms

Order processing tools

Microsoft Office Suite

Job description

Schilling Supply Company in Wisconsin is seeking a Customer Service and Sales Support Representative to be the vital link between customers and internal teams, ensuring seamless communication and excellent service while supporting sales.

You will handle inquiries, process orders, manage accounts, track interactions, and contribute to process improvements through proactive communication and teamwork. The role offers growth within a collaborative environment.