Customer Success & Sales Support Specialist

Wayne Farms LLC; Georgia; On-site; USD 42,000 - 62,000; Full time

Job summary

Wayne-Sanderson Farms is seeking a customer service representative to manage assigned accounts and daily interactions with customers, the Sales Support Mgr, and operations. You will process orders, monitor delivery timelines, and resolve issues to maintain high customer satisfaction.

The role emphasizes accuracy, proactive communication, and collaboration across teams to ensure timely fulfillment, credit resolution, and clean documentation in ERP systems.

Qualifications

• Minimum 1 year sales or customer service in poultry/protein industry.
• Minimum 1 year inside sales, customer service, or sales support.
• Self-starter with high initiative in a fast-paced environment.
• Strong interpersonal and communication skills, both written and verbal.
• Detail-oriented with strong organizational skills.
• Ability to learn new systems and ERP software.

Responsibilities

• Enter and process customer orders in the system and track delivery dates.
• Coordinate with plants to move orders and inform customers of delays.
• Resolve credit issues and process invoice deductions.
• Build and maintain relationships with customers.
• Log customer complaints in the Jira QA System.
• Provide documentation and support across departments.

Skills

Inside sales experience

Customer service

ERP system knowledge

MS Word/Excel/PowerPoint

Strong communication

Organizational skills

Education

High School Diploma

Bachelor’s Degree preferred

Tools

Microsoft Excel

Microsoft Word

PowerPoint

ERP System

Job description

Wayne-Sanderson Farms is seeking a customer service representative to manage assigned accounts and daily interactions with customers, the Sales Support Mgr, and operations. You will process orders, monitor delivery timelines, and resolve issues to maintain high customer satisfaction.

The role emphasizes accuracy, proactive communication, and collaboration across teams to ensure timely fulfillment, credit resolution, and clean documentation in ERP systems.