Customer-Focused Quick Lane Service Advisor

Village Ford; Dearborn (MI); Vor Ort; USD 34.000 - 48.000; Vollzeit

Zusammenfassung

Village Ford in Dearborn, MI is seeking a knowledgeable Quick Lane Advisor to join our dealership team. You will assist customers with their vehicle service needs, explain maintenance recommendations, schedule appointments, and liaise with Technicians to ensure smooth service experiences.

The ideal candidate has strong customer service and communication skills, knowledge of basic automotive maintenance, and familiarity with dealership management software.

Qualifikationen

• Experience as a Service Advisor or automotive technician.
• Strong customer service and communication skills.
• Knowledge of basic automotive maintenance and repair services.
• Proficiency with dealership management software.
• Valid driver’s license and clean driving record.

Aufgaben

• Greet customers and assess their vehicle service needs.
• Prepare repair orders and communicate with Service Technicians.
• Explain maintenance procedures and recommendations.
• Schedule appointments and update customers on status.
• Promote additional services based on customer needs.
• Process payments and maintain accurate service records.

Kenntnisse

Customer service

Communication skills

Automotive knowledge

DMS software

Attention to detail

Driver's license

Tools

DMS software

Jobbeschreibung

Village Ford in Dearborn, MI is seeking a knowledgeable Quick Lane Advisor to join our dealership team. You will assist customers with their vehicle service needs, explain maintenance recommendations, schedule appointments, and liaise with Technicians to ensure smooth service experiences.

The ideal candidate has strong customer service and communication skills, knowledge of basic automotive maintenance, and familiarity with dealership management software.