Experienced Quick Lane Service Advisor

Red McCombs; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Ford Quick Lane Service Advisor role at our dealership seeks a knowledgeable, energetic professional who thrives in a fast-paced environment. You will be the vital link between customers and technicians, guiding service options, communicating pricing clearly, and scheduling to maximize efficiency.

You will maintain accurate records, promote appropriate services, and ensure customer satisfaction. Strong Ford product knowledge, excellent communication skills, and a valid driver's license with

Qualifications

• Experience as a Service Advisor in Ford Quick Lane or similar automotive service environment.
• Knowledge of Ford vehicles, parts and Quick Lane service protocols.
• Excellent interpersonal and communication skills with a customer-focused attitude.
• Basic computer skills and familiarity with service software.

Responsibilities

• Greet customers promptly and courteously at the Quick Lane service area.
• Assess vehicle service needs and clearly communicate options and pricing.
• Schedule appointments to maximize service bay utilization and minimize wait times.
• Collaborate with technicians to ensure accurate and timely repairs or maintenance.
• Provide customers with detailed explanations of service performed and address questions.
• Maintain thorough records of customer interactions, service orders and vehicle history.
• Promote additional services and maintenance recommendations that fit customer needs.
• Handle customer complaints professionally and work toward timely resolutions.

Skills

Customer Service

Communication

Multitasking

Automotive software

Education

High school diploma or equivalent

Tools

Automotive service software

Ford Quick Lane protocols

Job description

Description

Description

We are excited to welcome a knowledgeable and enthusiastic Experienced Ford Quick Lane Service Advisor to join our friendly and dynamic automotive team. This role offers the perfect opportunity for someone who is passionate about providing top-notch customer service and enjoys working in a fast-paced environment dedicated to Ford vehicles. As a Service Advisor in our Quick Lane, you will be the vital link between our customers and technicians, ensuring a smooth and efficient service experience. Your expertise in Ford products and Quick Lane services will help customers feel valued and confident that their vehicles are receiving the highest quality care. If you have a strong work ethic, excellent communication skills, and a genuine interest in automotive service, this position will allow you to thrive while helping to grow our business. Join us, and be part of a team that prides itself on professionalism, integrity, and customer satisfaction, all while working in a friendly and supportive atmosphere where your contributions truly make a difference.

Responsibilities

• Greet customers promptly and courteously upon arrival to the Quick Lane service area.
• Assess customer vehicle service needs and clearly communicate options and pricing to customers.
• Schedule appointments efficiently to maximize service bay utilization and minimize customer wait times.
• Collaborate closely with service technicians to ensure accurate and timely repair or maintenance work.
• Provide customers with detailed explanations of service performed and address any questions or concerns.
• Maintain thorough and accurate records of customer interactions, service orders, and vehicle history.
• Promote additional services and maintenance recommendations that fit customer needs and vehicle requirements.
• Handle customer complaints professionally and work towards timely and satisfactory resolutions.

Requirements

Requirements

• Proven experience as a Service Advisor, specifically within Ford Quick Lane or a similar automotive service environment.
• Strong knowledge of Ford vehicles, parts, and Quick Lane service protocols.
• Excellent interpersonal and communication skills with a customer-focused attitude.
• Ability to multitask and manage time effectively in a busy service department.
• Familiarity with automotive service software and basic computer skills.
• High school diploma or equivalent; additional certifications related to automotive service are a plus.
• Problem-solving skills and the ability to remain calm under pressure.
• Valid driver's license and flexible availability, including some weekends (closed on Sundays and major holidays)