Quick Lane Advisor

Johnson Bros. Ford; Temple (TX); Hybrid; USD 38,000 - 58,000; Full time

Benefits offered by this job

401K with match

Life Insurance

Long Term Disability

Partial Health Insurance

Savings Assistance

Lunch events

Rotating Saturdays

Job summary

Johnson Bros. Ford in Temple, TX is seeking a Quick Lane Service Advisor to greet customers, accurately write up concerns, and convey estimates while obtaining approval.

This role emphasizes accurate communication and a strong customer focus in a busy service environment. This position requires tracking vehicle progress, maintaining high customer satisfaction, and performing any additional tasks as directed by management.

Qualifications

• Excellent communication skills applicable to customer interactions.
• Professional appearance suitable for front-line customer contact.
• Positive attitude and willingness to collaborate with others.
• Strong automotive knowledge or previous automotive related experience.
• Commitment to being a team player and supporting colleagues.

Responsibilities

• Greeting customers in a professional manner.
• Accurate write up of customer concerns.
• Convey expected service costs and obtain customer approval.
• Tracking of vehicle and communicating progress to customer.
• Maintaining excellent customer satisfaction.
• Performing any additional task assigned by management.

Skills

Excellent communication

Professional appearance

Positive attitude

Automotive knowledge

Team player

Job description

What We Offer

• Family owned and operated since 1982


• Average employee tenure is 10+ years


• Voted #1 in Customer Satisfaction


• 11 time Ford President’s Award Winner


• 401K offered with dealer match


• Life Insurance Policy


• Long Term Disability


• Health Insurance- partial payment


• Employee Savings Assistance


• Quarterly Employee Appreciation Lunch paid for by dealership


• SaturdayLunch paid for by dealership


• Core Values- Urgency, Growth, Respect, Attention to Detail, Integrity, Teamwork


• Rotating Saturdays off

Quick Lane Service Advisor Duties:

• Greeting customers in a professional manner


• Accurate write up of customer concerns


• Convey expected service costs and obtain customer approval


• Tracking of vehicle and communicating progress to customer


• Maintaining excellent customer satisfaction


• Performing any additional task assigned by management

Quick Lane Service Advisor Qualifications:

• Excellent communication skills


• Professional appearance


• Positive attitude


• Strong automotive knowledge or previous automotive related experience


• Commitment to being a team player