Quick Lane Advisor

Village Ford; Dearborn (MI); On-site; USD 34,000 - 48,000; Full time

Job summary

Village Ford in Dearborn, MI is seeking a knowledgeable Quick Lane Advisor to join our dealership team. You will assist customers with their vehicle service needs, explain maintenance recommendations, schedule appointments, and liaise with Technicians to ensure smooth service experiences.

The ideal candidate has strong customer service and communication skills, knowledge of basic automotive maintenance, and familiarity with dealership management software.

Qualifications

• Experience as a Service Advisor or automotive technician.
• Strong customer service and communication skills.
• Knowledge of basic automotive maintenance and repair services.
• Proficiency with dealership management software.
• Valid driver’s license and clean driving record.

Responsibilities

• Greet customers and assess their vehicle service needs.
• Prepare repair orders and communicate with Service Technicians.
• Explain maintenance procedures and recommendations.
• Schedule appointments and update customers on status.
• Promote additional services based on customer needs.
• Process payments and maintain accurate service records.

Skills

Customer service

Communication skills

Automotive knowledge

DMS software

Attention to detail

Driver's license

Tools

DMS software

Job description

• Location 23535 Michigan Avenue,Dearborn, MI, 48124,United States

We are looking for a knowledgeable and customer focused Quick Lane Advisor to join our dealership team. The ideal candidate will be responsible for assisting customers with their vehicle service needs in our Quick Lane Department, ensuring a smooth and efficient service experience.

Requirements

• Greet customers and assess their vehicle service needs.
• Provide accurate service recommendations and explain maintenance procedures.
• Prepare repair orders and communicate with Service Technicians.
• Maintain up-to-date knowledge of automotive maintenance and repair services.
• Ensure timely updates to customers regarding their vehicle status.
• Promote additional services and products based on customer needs.
• Process payments and maintain accurate service records.
• Ensure a high level of customer satisfaction by providing friendly and professional service.
• Follow all dealership policies and safety procedures.

Qualifications & Skills

• Previous experience as a Service Advisor, automotive technician, or in a related field.
• Strong customer service and communication skills.
• Knowledge of basic automotive maintenance and repair services.
• Ability to work efficiently in a fast paced environment.
• Proficiency in dealership management software and computer skills.
• Strong problem solving skills and attention to detail.
• Valid driver’s license and clean driving record.

We are seeking a customer-focused and knowledgeable Quick Lane Advisor to join our dynamic dealership team. In this role, you will serve as the primary point of contact for clients visiting our Quick Lane Department, guiding them through their automotive service needs and ensuring every visit is seamless, efficient, and satisfactory.

Role Overview

Your primary duties will include greeting customers, diagnosing basic service requirements, scheduling appointments, and explaining repair recommendations clearly and professionally. The ideal candidate possesses strong communication skills, a passion for customer service, and a foundational understanding of automotive maintenance to deliver an exceptional dealership experience.