Quick Lane Service Advisor

Seymour Ford; Jackson (MI); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Hours

Health Insurance

PTO & Sick Leave

Job summary

Seymour Ford is seeking a Service Advisor in Michigan to greet customers, capture vehicle details, and recommend maintenance. You will prepare estimates, schedule service, and track progress while keeping customers informed. This role emphasizes customer satisfaction, teamwork, and accurate invoicing.

Qualified candidates will have a basic understanding of automobiles, strong communication, and a desire for a long-term career with a growing Ford dealership.

Qualifications

• High school diploma or equivalent required.
• 1 year in a service department preferred.
• Knowledge of automobiles and car systems.
• Ability to lift up to 50 pounds; stand for long periods.
• Proven customer service focus and integrity.

Responsibilities

• Greet customers promptly and gather vehicle information.
• Explain symptoms and report them clearly to customers.
• Determine and recommend maintenance based on age, mileage and history.
• Prepare accurate cost estimates for labor and parts.
• Schedule appointments and follow up on repairs.
• Monitor vehicle progress and update customers regularly.
• Verify final invoice matches performed work and charges.
• Explain completed work and charges to customers.

Skills

Customer service

Problem solving

Strong communication

Energetic personality

Career oriented

Integrity

Technical aptitude

Computer skills

Learn new programs

1-year service exp

Education

HS diploma

Tools

CRM software

Microsoft Office

Job description

The responsibilities of a Quick Lane Service Advisor include greeting customers, listening to their needs, writing up service repair orders, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance based on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

Service Advisor Compensation and Benefits:

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.