Senior Quick Lane Service Advisor — Fast, Customer-Focused

Red McCombs; San Antonio (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Ford Quick Lane Service Advisor role at our dealership seeks a knowledgeable, energetic professional who thrives in a fast-paced environment. You will be the vital link between customers and technicians, guiding service options, communicating pricing clearly, and scheduling to maximize efficiency.

You will maintain accurate records, promote appropriate services, and ensure customer satisfaction. Strong Ford product knowledge, excellent communication skills, and a valid driver's license with

Qualifications

• Experience as a Service Advisor in Ford Quick Lane or similar automotive service environment.
• Knowledge of Ford vehicles, parts and Quick Lane service protocols.
• Excellent interpersonal and communication skills with a customer-focused attitude.
• Basic computer skills and familiarity with service software.

Responsibilities

• Greet customers promptly and courteously at the Quick Lane service area.
• Assess vehicle service needs and clearly communicate options and pricing.
• Schedule appointments to maximize service bay utilization and minimize wait times.
• Collaborate with technicians to ensure accurate and timely repairs or maintenance.
• Provide customers with detailed explanations of service performed and address questions.
• Maintain thorough records of customer interactions, service orders and vehicle history.
• Promote additional services and maintenance recommendations that fit customer needs.
• Handle customer complaints professionally and work toward timely resolutions.

Skills

Customer Service

Communication

Multitasking

Automotive software

Education

High school diploma or equivalent

Tools

Automotive service software

Ford Quick Lane protocols

Job description

Ford Quick Lane Service Advisor role at our dealership seeks a knowledgeable, energetic professional who thrives in a fast-paced environment. You will be the vital link between customers and technicians, guiding service options, communicating pricing clearly, and scheduling to maximize efficiency.

You will maintain accurate records, promote appropriate services, and ensure customer satisfaction. Strong Ford product knowledge, excellent communication skills, and a valid driver's license with