Auto Service Advisor - Quick Lane

Keller Ford; Hanford (CA); Vor Ort; USD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Health insurance

Retirement plans

Paid time off

Zusammenfassung

Keller Ford in California is seeking a motivated Quick Lane Service Advisor to join our customer‑focused team. You will be the primary contact for guests in the Quick Lane service department, ensuring a smooth and efficient service experience.

Responsibilities include greeting customers, assessing needs, explaining services and pricing, scheduling appointments, coordinating with technicians, preparing estimates and invoices, and following up to promote repeat business.

Qualifikationen

• High school diploma or equivalent; automotive certifications are a plus.
• Experience in an automotive service or customer service role is preferred.
• Strong communication and interpersonal skills with a customer-centric approach.

Aufgaben

• Greet customers in a friendly and professional manner.
• Assess customer service needs and recommend appropriate services or repairs.
• Explain services, pricing, and benefits to customers clearly.
• Schedule service appointments and maintain an organized workflow.
• Coordinate with technicians to communicate issues and recommendations.
• Prepare and present service estimates and invoices; manage payment processing.
• Follow up with customers to ensure satisfaction and promote repeat business.
• Stay informed about current promotions and service offerings.
• Assist in managing inventory for the Quick Lane area.
• Handle customer complaints professionally and resolve issues.
• Keep the service area organized and clean.

Kenntnisse

Customer service

Communication

Multi-tasking

Computer systems

Ausbildung

High school diploma

Automotive certifications

Tools

Service software

Jobbeschreibung

Keller Ford in California is seeking a motivated Quick Lane Service Advisor to join our customer‑focused team. You will be the primary contact for guests in the Quick Lane service department, ensuring a smooth and efficient service experience.

Responsibilities include greeting customers, assessing needs, explaining services and pricing, scheduling appointments, coordinating with technicians, preparing estimates and invoices, and following up to promote repeat business.