Quick Lane Service Advisor

Keller Ford; Hanford (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Keller Ford in California is seeking a motivated Quick Lane Service Advisor to join our customer‑focused team. You will be the primary contact for guests in the Quick Lane service department, ensuring a smooth and efficient service experience.

Responsibilities include greeting customers, assessing needs, explaining services and pricing, scheduling appointments, coordinating with technicians, preparing estimates and invoices, and following up to promote repeat business.

Qualifications

• High school diploma or equivalent; automotive certifications are a plus.
• Experience in an automotive service or customer service role is preferred.
• Strong communication and interpersonal skills with a customer-centric approach.

Responsibilities

• Greet customers in a friendly and professional manner.
• Assess customer service needs and recommend appropriate services or repairs.
• Explain services, pricing, and benefits to customers clearly.
• Schedule service appointments and maintain an organized workflow.
• Coordinate with technicians to communicate issues and recommendations.
• Prepare and present service estimates and invoices; manage payment processing.
• Follow up with customers to ensure satisfaction and promote repeat business.
• Stay informed about current promotions and service offerings.
• Assist in managing inventory for the Quick Lane area.
• Handle customer complaints professionally and resolve issues.
• Keep the service area organized and clean.

Skills

Customer service

Communication

Multi-tasking

Computer systems

Education

High school diploma

Automotive certifications

Tools

Service software

Job description

Quick Lane Service Advisor

We are seeking a motivated and customer-oriented Quick Lane Service Advisor to join our dynamic team. As a Service Advisor, you will be the primary point of contact for our customers visiting our Quick Lane service department. Your primary responsibilities will include understanding customer needs, providing excellent service, and ensuring a smooth and efficient service experience.

Key Responsibilities

• Greet customers in a friendly and professional manner as they enter the Quick Lane service area.
• Assess customer service needs by listening to their concerns and recommending appropriate services or repairs.
• Provide clear explanations of services, pricing, and benefits to customers.
• Schedule service appointments and maintain an organized workflow in the service department.
• Collaborate with technicians to communicate customer issues and service recommendations effectively.
• Prepare and present service estimates, invoices, and payment processing.
• Follow up with customers to ensure satisfaction with services performed and to promote repeat business.
• Maintain knowledge of current promotions, service offerings, and industry trends.
• Assist in managing inventory levels of parts and supplies for the Quick Lane service area.
• Handle customer complaints and concerns with professionalism and a focus on resolution.
• Keep the service area organized and maintain a clean working environment.

Qualifications

• High school diploma or equivalent; additional automotive-related education or certifications is a plus.
• Previous experience in an automotive service environment or customer service role preferred.
• Strong communication and interpersonal skills with a customer-centric approach.
• Ability to multi-task and work in a fast-paced environment.
• Basic knowledge of automotive systems and services is preferred.
• Proficient with computer systems and software used in service operations.
• Valid driver's license with a satisfactory driving record.

What We Offer

• Competitive salary with performance-based incentives.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Ongoing training and development opportunities.
• A supportive team environment that values customer service and teamwork.

If you are passionate about customer service and have a keen interest in the automotive industry, we want to hear from you!

Join our team and help us deliver exceptional service experiences to our valued customers in the Quick Lane!