Customer-Focused Project Coordinator — Growth Opportunities

Interior Logic Group, Inc.; City of Pewaukee (WI); On-site; USD 45,000 - 75,000; Full time

Job summary

Crew2 is seeking a Project Coordinator to serve as the primary liaison between customers and the installation workforce, ensuring a seamless, high-quality installation experience. You will coordinate schedules, communicate clearly with homeowners, installers, and service providers, and support issue resolution daily.

You will partner with the production team, help set expectations, and promote service excellence.

Qualifications

• Strong verbal and written communication skills.
• Ability to work independently and influence outcomes.
• Customer-focused mindset with service excellence.
• Experience in building trades, installation, or construction service environment preferred.

Responsibilities

• Coordinate and manage daily installation schedules and timeframes.
• Conduct proactive outreach to customers to review installation timing, requirements, and expectations.
• Respond promptly to incoming customer calls and service requests.
• Follow up post-installation to confirm satisfaction and close out service needs.
• Serve as the primary point of contact and problem solver when issues arise during the installation process.
• Demonstrate excellence in customer communications, ensuring all correspondence is professional and thoroughly documented.
• Maintain awareness of customer satisfaction metrics and their role in driving results.
• Coordinate and dispatch work orders to service providers daily.
• Communicate installation expectations to installers and ensure customers are prepared for service.
• Confirm completion of work and verify customer satisfaction.
• Foster a positive professional environment that supports engagement, retention, and recruitment.

Skills

Strong communication

Independent

Customer-focused

Relationship building

Multi-tasking

Education

Associate degree in Business/Construction Management/Project Management or related field

Bachelor’s degree preferred

Job description

Crew2 is seeking a Project Coordinator to serve as the primary liaison between customers and the installation workforce, ensuring a seamless, high-quality installation experience. You will coordinate schedules, communicate clearly with homeowners, installers, and service providers, and support issue resolution daily.

You will partner with the production team, help set expectations, and promote service excellence.