Installations Project Coordinator — Customer Experience

Interior Logic Group; City of Pewaukee (WI); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Crew2 in Pewaukee, WI is seeking a Project Coordinator to serve as the primary liaison between customers and the installation workforce, ensuring a seamless, high-quality experience. You will manage schedules, communicate requirements, and resolve issues to support timely installations.

The role requires an associate degree (or equivalent) with preferred bachelor’s degree, strong communication, and the ability to coordinate with installers, service providers, and homeowners to maintain service

Qualifications

• Associate degree in Business, Construction Management, Project Management, or related field required; OR Equivalent combination of education and related work experience.
• Bachelor’s degree in a relevant field preferred.

Responsibilities

• Coordinate and manage daily installation schedules and timeframes.
• Conduct proactive outreach to customers to review installation timing, requirements, and expectations.
• Respond promptly to incoming customer calls and service requests.
• Follow up post-installation to confirm satisfaction and close out service needs.
• Serve as the primary point of contact and problem solver when issues arise during the installation process.
• Coordinate and dispatch work orders to service providers daily.
• Communicate installation expectations to installers and ensure customers are prepared for service.
• Confirm completion of work and verify customer satisfaction.
• Foster a positive professional environment that supports service provider engagement, retention, and recruitment.
• Support the production team in achieving operational excellence and delivering exceptional customer outcomes.

Skills

Leadership

Communication

Interpersonal skills

Customer focus

Crew2 programs knowledge

Construction experience

Problem-solving

Multi-tasking

Education

Associate degree

Bachelor's degree

Job description

Crew2 in Pewaukee, WI is seeking a Project Coordinator to serve as the primary liaison between customers and the installation workforce, ensuring a seamless, high-quality experience. You will manage schedules, communicate requirements, and resolve issues to support timely installations.

The role requires an associate degree (or equivalent) with preferred bachelor’s degree, strong communication, and the ability to coordinate with installers, service providers, and homeowners to maintain service