Customer-Focused Escrow Assistant | Real Estate Support

ForFutures Financial, Planning, a financial advisory practice of Ameriprise Financial Services LLC; Madison (WI); On-site; USD 25,000 - 34,000; Full time

Job summary

First American in Madison, WI is seeking an Escrow Assistant to support the escrow team with opening orders, reviewing title commitments, and coordinating with customers to maintain a smooth closing process. This in-office role requires attention to detail and strong communication in a fast-paced environment.

Ideal candidates will have 2+ years escrow experience and a high school diploma, with proficiency in MS Office and a customer-first mindset to deliver exceptional service to clients and

Qualifications

• Passion for helping customers with a positive attitude.
• Excellent verbal and written communication with internal teams and external customers.
• Detail oriented, organized, and eager to learn.
• Team player who works to exceed customer expectations.
• Proficient in MS Office and adapting to new software.

Responsibilities

• Assist in the escrow process, such as opening orders, reading title commitments, and taking steps to clear title.
• Communicate regularly with customers during the escrow process flow.
• Interpret various agreements as they relate to escrow closings.
• Work with various technologies to enable escrow transactions and ensure a phenomenal customer experience.

Skills

Customer service

Communication

Problem solving

Teamwork

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

First American in Madison, WI is seeking an Escrow Assistant to support the escrow team with opening orders, reviewing title commitments, and coordinating with customers to maintain a smooth closing process. This in-office role requires attention to detail and strong communication in a fast-paced environment.

Ideal candidates will have 2+ years escrow experience and a high school diploma, with proficiency in MS Office and a customer-first mindset to deliver exceptional service to clients and