Customer-Focused Dispatcher: Fast Battery Logistics

Interstate All Battery Center; Idaho; On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Career development opportunities

Competitive pay

Job summary

Interstate Batteries in Idaho is seeking a Dispatcher to handle incoming calls and dispatch hot-shot requests for our dealers, while supporting warehouse and general office duties.

You will manage drivers, assist walk-in customers, balance invoices, and follow up with our largest customers to ensure battery supply and service quality. Proficiency in Microsoft Office and strong teamwork are required; prior dispatch or telephone experience is preferred.

Qualifications

• Proficient in Microsoft Office products, including Outlook and Excel.
• Good knowledge of the geographical area
• Strong communication and customer service skills
• Ability to multi-task
• Previous experience in telephone and dispatch operations preferred
• Must work effectively in a team environment

Responsibilities

• Handle all incoming phone calls in a professional manner
• Manage hot-shot drivers in a manner that will deliver the best and most efficient hot-shot service possible.
• Wait on and assist all walk-in customers by providing each customer with courteous service and information to satisfy their battery need(s).
• Handle and balance invoices generated
• Follow-up with largest customers weekly to ensure customer satisfaction and battery supply is adequate.
• Assist with warehouse and office duties as needed
• Other duties as assigned

Skills

Customer service

Communication

Teamwork

Multi-tasking

Tools

Microsoft Office

Job description

Interstate Batteries in Idaho is seeking a Dispatcher to handle incoming calls and dispatch hot-shot requests for our dealers, while supporting warehouse and general office duties.

You will manage drivers, assist walk-in customers, balance invoices, and follow up with our largest customers to ensure battery supply and service quality. Proficiency in Microsoft Office and strong teamwork are required; prior dispatch or telephone experience is preferred.