Customer‑Focused Auto Service Advisor

AAA-The Auto Club Group; Wheaton (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401(k) match

Medical, dental, and vision insurance

Paid time off (PTO)

Paid holidays

Tuition reimbursement

Parental leave

Weekly pay

Job summary

AAA-The Auto Club Group in Wheaton is seeking an enthusiastic Automotive Service Advisor to ensure excellent customer experiences and communication between customers and technicians. The role involves interacting with customers, advising on services, and fostering long-term relationships.

The position offers a competitive salary ranging from $50,000 to $65,000 annually plus bonus potential. Benefits include 401(k) match, medical insurance, and paid time off.

Qualifications

• Minimum 6 months of customer service or sales experience.
• Must maintain a valid state driver’s license.
• Proven ability to work effectively in a busy environment.

Responsibilities

• Greet customers and listen to their vehicle concerns.
• Advise on available services and provide repair estimates.
• Facilitate communication between customers and service technicians.
• Document customer interactions and maintain service records.
• Foster positive relationships to encourage repeat business.

Skills

Effective communication

Sales acumen

Customer focus

Initiative

Ability to handle difficult situations

Education

High School diploma or GED

Bachelor’s degree (preferred)

Job description

AAA-The Auto Club Group in Wheaton is seeking an enthusiastic Automotive Service Advisor to ensure excellent customer experiences and communication between customers and technicians. The role involves interacting with customers, advising on services, and fostering long-term relationships.

The position offers a competitive salary ranging from $50,000 to $65,000 annually plus bonus potential. Benefits include 401(k) match, medical insurance, and paid time off.