Automotive Service Advisor

AAA-The Auto Club Group; Wheaton (IL); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401(k) match

Medical, dental, and vision insurance

Paid time off (PTO)

Paid holidays

Tuition reimbursement

Parental leave

Weekly pay

Job summary

AAA-The Auto Club Group in Wheaton is seeking an enthusiastic Automotive Service Advisor to ensure excellent customer experiences and communication between customers and technicians. The role involves interacting with customers, advising on services, and fostering long-term relationships.

The position offers a competitive salary ranging from $50,000 to $65,000 annually plus bonus potential. Benefits include 401(k) match, medical insurance, and paid time off.

Qualifications

• Minimum 6 months of customer service or sales experience.
• Must maintain a valid state driver’s license.
• Proven ability to work effectively in a busy environment.

Responsibilities

• Greet customers and listen to their vehicle concerns.
• Advise on available services and provide repair estimates.
• Facilitate communication between customers and service technicians.
• Document customer interactions and maintain service records.
• Foster positive relationships to encourage repeat business.

Skills

Effective communication

Sales acumen

Customer focus

Initiative

Ability to handle difficult situations

Education

High School diploma or GED

Bachelor’s degree (preferred)

Job description

AAA Car Care is seeking a motivated and customer‑oriented Automotive Service Advisor to join our dynamic team. The Service Advisor will play a key role in delivering outstanding customer service and ensuring smooth communication between customers and our service technicians. Responsibility includes guiding customers through the repair and maintenance process while also driving sales for our auto services.

Key Responsibilities

• Customer Interaction:
  • Greet customers in a professional and friendly manner as they arrive for service appointments.
  • Listen to customers’ vehicle concerns and accurately document their needs.
  • Advise customers on available services, repairs, and maintenance options based on their vehicle’s condition and needs.
  • Provide clear explanations of repair estimates, timelines, and potential outcomes.
• Sales & Service Recommendations:
  • Present and sell AAA Car Care services, including preventative maintenance, repairs, and warranty options.
  • Upsell additional services and products when appropriate, based on customer needs and vehicle health.
  • Provide cost estimates and timeframes for repairs or service packages.
• Coordination and Follow‑Up:
  • Act as the liaison between the customer and the service technicians, ensuring that all requested work is accurately completed.
  • Maintain communication with customers throughout the service process, providing updates on the status of their vehicles.
  • Ensure timely delivery of services, working closely with the technician team to meet customer expectations.
  • Follow up with customers after service completion to ensure satisfaction and encourage repeat business.
• Documentation and Record Keeping:
  • Maintain accurate records of customer interactions, work orders, and service history in our customer management system.
  • Review and process customer invoices and payments, ensuring accuracy and transparency.
• Customer Retention:
  • Foster positive, long‑term relationships with customers, helping to build trust and brand loyalty.
  • Resolve customer complaints or concerns in a professional manner, always aiming for customer satisfaction.

Total Compensation Overview

Service Advisors will earn a competitive salary of $50,000 – $65,000 per year, with monthly bonus potential based on performance.

Benefits

• 401(k) match
• Medical, dental, and vision insurance
• Paid time off (PTO)
• Paid holidays
• Tuition reimbursement
• Parental leave
• Weekly pay
• Closed on Sunday
• Five‑day work week

Required Qualifications

• Education: High School diploma, GED, or technical school graduate/certification. Must maintain a valid state driver’s license.
• Experience: Minimum 6 months of customer service or sales experience.
• Knowledge and Skills:
  • Sales acumen – promotes product/service value
  • Effective communication, including active listening
  • Initiative – proactively seeks improvement
  • Collaborative partner – works well with others to achieve goals
  • Delivering results – achieves excellence in all tasks
  • Customer focus – anticipates and meets customer needs
  • Ability to work effectively in a busy environment and handle difficult situations

Preferred Qualifications

• Bachelor’s degree (preferred)

Work Environment

• This position involves sitting, standing, walking, and normal physical mobility, including reaching, grabbing, lifting, and carrying typical office equipment (up to approximately 80 pounds).
• Frequent standing and walking.
• Normal or corrected hearing for oral communication.
• Ability to handle difficult situations in a busy environment.

Eligibility and Equal Employment Opportunity

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.