Automotive Service Advisor — Uncapped Bonus Potential

AAA Club Alliance; Lawrenceville (GA); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Free AAA Membership

401k with company match up to 7%

Paid parental leave

Medical, Dental, Vision plans

2 weeks PTO in first year

Paid company holidays

Continual learning reimbursement up to

Job summary

AAA Club Alliance is seeking an Automotive Service Advisor to be the primary link between customers and in-shop technicians. The role involves greeting customers, reviewing repairs, and coordinating schedules and costs to ensure satisfaction.

A strong customer-service mindset and automotive knowledge are essential, with ASE certification a plus. The position offers base pay of $23.65 per hour, uncapped performance bonuses, and various benefits.

Qualifications

• High School Diploma or equivalent required.
• Knowledge of automotive technology and ability to communicate information to the team and customers.
• ASE Service Advisor Certification is a plus, but not required.

Responsibilities

• Greet customers, answer calls and schedule appointments.
• Review repairs and services with customers for understanding of costs and time.
• Notify customers of deviations from estimates and approval for costs.
• Distribute work to shop technicians and monitor progress.

Skills

Customer service

Problem solving

Communication

Automotive knowledge

Sales experience

ASE certification

Education

High School Diploma or equivalent

Job description

AAA Club Alliance is seeking an Automotive Service Advisor to be the primary link between customers and in-shop technicians. The role involves greeting customers, reviewing repairs, and coordinating schedules and costs to ensure satisfaction.

A strong customer-service mindset and automotive knowledge are essential, with ASE certification a plus. The position offers base pay of $23.65 per hour, uncapped performance bonuses, and various benefits.