Customer-Focused Account Manager — Loans & Growth

Wallace Finance; El Reno (OK); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid holidays and vacation

Monthly bonus opportunities

Job summary

Wallace Finance is seeking an Account Manager to join our Oklahoma team. The role emphasizes friendly, customer‑oriented service, handling loan payments, and guiding applicants through the documentation process.

As part of Wallace Management Company, you will help maintain branch standards, build positive relationships with customers, and assist with delinquency follow‑up while contributing to branch growth and service excellence.

Qualifications

• Friendly and outgoing demeanor.
• Strong customer service and sales experience preferred.
• Ability to manage loan documents and applications.

Responsibilities

• Providing quick and friendly customer service either in person or over the phone to assist with questions, or taking and posting loan payments.
• Preparing loan documents and managing the application process.
• Creating and maintaining positive customer relationships and keeping in contact with our customers regarding their loan status.
• Contacting customers to help them get back on track if they have overdue payments.
• Partnering with Management to maintain branch operating standards and grow the business.

Job description

Wallace Finance is seeking an Account Manager to join our Oklahoma team. The role emphasizes friendly, customer‑oriented service, handling loan payments, and guiding applicants through the documentation process.

As part of Wallace Management Company, you will help maintain branch standards, build positive relationships with customers, and assist with delinquency follow‑up while contributing to branch growth and service excellence.