Customer-First Teller — Help Clients Achieve Financial Goals

Citizens Bank; City of Niagara Falls (NY); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Volunteer time off

Donation matching

Career development resources

Health care + 401K with match

Job summary

Citizens Bank in Niagara Falls, NY, seeks a Teller who greets customers, processes transactions, and demonstrates how to use our mobile app and ATMs. You’ll deliver personalized advice to help customers meet their financial goals while adhering to bank policies and cash handling standards.

This role offers meaningful work, competitive pay, comprehensive benefits, and opportunities for career growth through training and development resources; weekend/evening shifts may be required.

Qualifications

• High School diploma or GED.
• Minimum 6 months experience processing transactions (cash and/or digital payments).
• Minimum 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.
• Ability to problem solve and provide solutions to customer issues.
• Customer-centric to deliver exceptional service.
• Comfortable with using digital technology to support the delivery of business goals.
• Ability to work branch hours, which can include weekends and evenings.
• Qualified candidates must complete a video interview assessment after applying as the next step, to be completed within 7 days of receiving the link.

Responsibilities

• Greet customers in our lobbies and assist with transactions.
• Demonstrate how to use our mobile app and ATMs to complete simple transactions.
• Provide personalized advice and solutions to help customers achieve financial goals and connect them to Bankers for next steps.
• Follow all cash handling, electronic banking policies and regulatory requirements.

Skills

Customer service

Cash handling

Digital payments knowledge

Communication skills

Education

High School degree or GED

Job description

Citizens Bank in Niagara Falls, NY, seeks a Teller who greets customers, processes transactions, and demonstrates how to use our mobile app and ATMs. You’ll deliver personalized advice to help customers meet their financial goals while adhering to bank policies and cash handling standards.

This role offers meaningful work, competitive pay, comprehensive benefits, and opportunities for career growth through training and development resources; weekend/evening shifts may be required.