Customer-First Bank Teller – Flexible Hours & Benefits

Citizens; New York (NY); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Meaningful work

Volunteer time off

Donation matching

Career development

Health and retirement benefits

Job summary

Citizens Bank is seeking a Teller for our New York branch. You will greet customers, assist with mobile app usage and ATM transactions, and deliver personalized guidance to help customers achieve financial goals.

You will connect customers with Bankers for next steps and ensure compliance with all policies and cash handling standards. The role emphasizes customer service, collaboration with team members, and utilizing technology to improve the customer experience.

Qualifications

• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to develop a long-term customer relationship.

Responsibilities

• Greet customers in lobbies and assist with mobile app or ATMs for simple transactions.
• Provide personalized advice and connect customers to Bankers for the next steps.
• Educate customers on Citizens products and benefits and respond to questions or concerns.
• Follow all financial policies, including cash handling and applicable laws.

Skills

Customer service

Active listening

Communication skills

Problem solving

Digital literacy

Education

High School degree or GED

Job description

Citizens Bank is seeking a Teller for our New York branch. You will greet customers, assist with mobile app usage and ATM transactions, and deliver personalized guidance to help customers achieve financial goals.

You will connect customers with Bankers for next steps and ensure compliance with all policies and cash handling standards. The role emphasizes customer service, collaboration with team members, and utilizing technology to improve the customer experience.