Customer-Centric Banking Teller

Citizens; Buffalo (NY); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Meaningful work

Community involvement

Career growth

Benefits

Job summary

Citizens Bank is seeking a Teller in Buffalo, NY. You will greet customers in the lobby and show how to use our mobile app and ATMs to complete simple transactions, delivering personalized advice to help meet financial goals and connecting customers to Bankers when needed.

You will follow all policies, including cash handling, and comply with applicable laws and regulations while delivering friendly, efficient service.

Qualifications

• High School diploma or GED.
• Minimum of 6 months experience processing transactions.
• Minimum 1 year customer-facing experience, recommending and referring products.
• Strong listening and communication skills.
• Able to ask questions to identify customer needs.
• Ability to solve problems and provide solutions.
• Customer-centric to deliver exceptional service.
• Comfortable using digital technology to support business goals.
• Ability to work branch hours, including weekends and evenings.

Responsibilities

• Greet customers in lobby and demonstrate mobile app/ATMs.
• Provide personalized guidance and connect customers to Bankers for next steps.
• Educate customers on Citizens products and benefits, and respond to questions/concerns.
• Follow all financial policies and procedures, including proper cash handling.
• Maintain knowledge of Citizens products to advise accurately.
• Adhere to state and local laws and regulations.

Skills

Customer service

Communication

Active listening

Problem solving

Digital literacy

Time management

Sales/referrals

Customer relationship

Education

High School diploma or GED

Job description

Citizens Bank is seeking a Teller in Buffalo, NY. You will greet customers in the lobby and show how to use our mobile app and ATMs to complete simple transactions, delivering personalized advice to help meet financial goals and connecting customers to Bankers when needed.

You will follow all policies, including cash handling, and comply with applicable laws and regulations while delivering friendly, efficient service.