Bank Teller: Digital-Driven Customer Experience & Solutions

M&T Bank Corporation; Mansfield, Northern (CT, KY); Hybrid; USD 26,000 - 39,000; Full time

Job summary

The Teller role at M&T Bank in Storrs, CT is an onsite position focused on delivering excellent customer service through in-branch transactions, digital engagement, and lobby management. You will perform a variety of financial transactions accurately while upholding bank policies and compliance.

You will greet customers, identify needs, educate on digital options, and assist with account maintenance and routine services.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service experience.
• Proven verbal and interpersonal communication skills.
• Well-organized with time management and prioritization.
• Proficient with internet-based technology.

Responsibilities

• Assist customers with service needs and demonstrate digital options.
• Balance and process transactions accurately following policy.
• Manage lobby, greet customers, and identify needs.
• Escalate issues and log complaints in the system.
• Support AML/KYC compliance activities.
• Complete branch operational tasks (cash ordering, vault, wire transfers).

Skills

Customer service

Data entry

Cash handling

Verbal communication

Interpersonal skills

Time management

Prioritization

Internet proficiency

Education

High school diploma

GED

Job description

The Teller role at M&T Bank in Storrs, CT is an onsite position focused on delivering excellent customer service through in-branch transactions, digital engagement, and lobby management. You will perform a variety of financial transactions accurately while upholding bank policies and compliance.

You will greet customers, identify needs, educate on digital options, and assist with account maintenance and routine services.