Customer-Focused Banking Teller & Digital Concierge

M&T Bank; New Haven (CT); Presencial; USD 26.000 - 39.000; Jornada completa

Descripción de la vacante

M&T Bank in New Haven, CT, is seeking a customer service oriented Associate to support branch operations and daily customer interactions. You will assist with transactions, account maintenance, and digital demonstrations to guide customers to self-service options.

The role emphasizes accurate transaction processing, compliance with policies, and proactive customer engagement to resolve issues and identify opportunities within a friendly, face-to-face environment.

Formación

• High school diploma or GED and minimum of 6 months customer service experience, including data entry and/or cash handling.
• Proven verbal communication skills.
• Proven interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well-organized.
• Proven time management skills.
• Proven prioritization skills.
• Proficient with internet user-level technology.

Responsabilidades

• Adhere to the established customer service standards and provide a differentiated experience by understanding customer needs and delivering solutions in moments that matter most to them.
• Educate our customers through shoulder-to-shoulder digital demonstrations; identify self-service opportunities that meet the customer’s identified needs.
• Actively engage in lobby management, meeting and greeting customers and proactively inquiring and taking ownership to address the customer’s immediate need.
• Accurately balance and process customer transactions efficiently following Bank Policy.
• Take ownership of escalated account services issues until resolution; complete and accurately log all customer complaints in the appropriate system.
• Transition identified sales opportunity and provide introduction to appropriate banking partner.
• Complete branch-related operational activities as appropriate (e.g cash ordering, vault, ATM, and wire transfer activities).
• Process customer/account maintenance accurately.
• Complete Consumer AML (Anti-Money Laundering)/BSA (Bank Secrecy Act)/ KYC (Know Your Customer related activities).
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Conocimientos

Verbal communication

Interpersonal skills

Customer service

Time management

Organized

Educación

High school diploma or GED

Herramientas

Internet proficiency

Descripción del empleo

M&T Bank in New Haven, CT, is seeking a customer service oriented Associate to support branch operations and daily customer interactions. You will assist with transactions, account maintenance, and digital demonstrations to guide customers to self-service options.

The role emphasizes accurate transaction processing, compliance with policies, and proactive customer engagement to resolve issues and identify opportunities within a friendly, face-to-face environment.