Customer-First Teller — Build Financial Wellbeing

PNC; Timonium (MD); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Medical/dental coverage

401(k) with PNC match

Pension and stock purchase plans

Paid time off (vacation/holidays)

Educational assistance

Job summary

PNC is seeking a Teller for its Retail Branch in Timonium, Maryland. This in-office role focuses on delivering an exceptional customer experience, educating clients on financial options, and identifying opportunities to deepen relationships while adhering to bank policies and procedures.

The position emphasizes lobby engagement, referrals to branch staff, and the use of technology to facilitate transactions, with base compensation disclosed as part of the pay transparency section.

Qualifications

• No Degree.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet. Processes a variety of customer interactions. Educates customers on alternatives available for their financial interactions. Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits. Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Job description

PNC is seeking a Teller for its Retail Branch in Timonium, Maryland. This in-office role focuses on delivering an exceptional customer experience, educating clients on financial options, and identifying opportunities to deepen relationships while adhering to bank policies and procedures.

The position emphasizes lobby engagement, referrals to branch staff, and the use of technology to facilitate transactions, with base compensation disclosed as part of the pay transparency section.