Customer-First Teller: Banking & Service Expert

PNC Financial Services Group, Inc.; Berlin (MD); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision insurance

401(k) with company match

Paid holidays and vacation

Job summary

PNC's Retail Banking branch in Berlin, MD is hiring a Teller to deliver exceptional customer experiences while guiding customers through financial options and transactions. You will engage customers, refer opportunities to branch staff, and promote PNC products during daily operations.

The role emphasizes accuracy, policy adherence, and proactive service to enhance customer financial wellbeing and loyalty in an in-office environment.

Qualifications

• No Degree

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.

Skills

Banking

Customer Service

Customer Experience

Identifying Opportunities

Proactive Sales

Accountability

Education

No Degree

Job description

PNC's Retail Banking branch in Berlin, MD is hiring a Teller to deliver exceptional customer experiences while guiding customers through financial options and transactions. You will engage customers, refer opportunities to branch staff, and promote PNC products during daily operations.

The role emphasizes accuracy, policy adherence, and proactive service to enhance customer financial wellbeing and loyalty in an in-office environment.