Financial Wellness Teller - Customer-Centric & Tech-Savvy

PNC Financial Services Group, Inc.; Bel Air (MD); On-site; USD 33,000 - 55,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) with PNC match

Life insurance

Paid holidays

Job summary

PNC Financial Services Group, Inc. in Bel Air, MD is seeking a Teller to deliver a personalized customer experience, process a variety of transactions, and educate customers on convenient banking options.

You will identify opportunities during interactions, refer to branch staff as needed, and help promote PNC products while maintaining accurate operations and policy compliance in an in-office environment.

Qualifications

• Roles at this level typically do not require a university / college degree, high school diploma, GED, or any significant experience or product knowledge to accomplish primary duties.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Processes a variety of customer interactions.
• Educates customers on alternatives available for their financial interactions.
• Identifies banking opportunities during the customer interaction and refers as appropriate.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to solve customer's problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.
• Ensures teller and branch daily operations and maintenance transactions are completed in an efficient and accurate manner.

Skills

Accountability

Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Bel Air, MD is seeking a Teller to deliver a personalized customer experience, process a variety of transactions, and educate customers on convenient banking options.

You will identify opportunities during interactions, refer to branch staff as needed, and help promote PNC products while maintaining accurate operations and policy compliance in an in-office environment.