Customer-First Service Associate — Flexible Hours & Perks

Macy's; Sacramento (CA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program

Job summary

Macy's is hiring an At Your Service Center Colleague to deliver a seamless shopping experience, support BOPS, returns, and order pickups, and uphold Macy's service standards. You’ll engage customers with hospitality, meet daily sales goals, and help keep the store space inviting.

The role emphasizes multitasking, flexibility for nights, weekends, and holidays, and a customer-first mindset. Join a team that values honesty, care, and collaboration in a fast-paced environment.

Qualifications

• Retail experience in customer service preferred.
• Ability to understand and communicate policies in English.
• Ability to meet daily sales goals and assist customers.

Responsibilities

• Support Buy Online Pickup In Store (BOPS), returns, order pickups and related tasks with Macy's service standards.
• Greet customers, engage in genuine hospitality, and assist with total store fulfillment.
• Proficiently use POS systems to complete transactions and manage the pickup area.
• Maintain a clean, organized, and inviting shopping space throughout shift.

Skills

Customer service

Sales orientation

Cash handling

Communication skills

Teamwork

Adaptability

Multitasking

Credit accounts

Tools

POS systems

Cash register

BOPS system

Job description

Macy's is hiring an At Your Service Center Colleague to deliver a seamless shopping experience, support BOPS, returns, and order pickups, and uphold Macy's service standards. You’ll engage customers with hospitality, meet daily sales goals, and help keep the store space inviting.

The role emphasizes multitasking, flexibility for nights, weekends, and holidays, and a customer-first mindset. Join a team that values honesty, care, and collaboration in a fast-paced environment.