Service Account Representative

Convergint Technologies LLC; Columbia (MD); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

10 Company Holidays and PTO starting :

Fun & Laughter Day Off

Medical, Dental & Vision Plan

Life insurance & Disability Plan

Wellness Program

401K Matching Plan

Colleague Assistance Program

Tuition reimbursement

Competitive salary and compensation

Vehicle reimbursement plan or company

CSR Day

Cell phone reimbursement

Paid parental leave

Job summary

Convergint Technologies LLC is seeking a Service Account Representative to manage service delivery for assigned accounts and provide comprehensive customer support. The role involves scheduling maintenance, tracking costs and contract renewals, invoicing, and coordinating with sub-contractors to ensure timely PM visits.

Strong telephone and in-person customer service skills are essential, along with proficiency in Outlook, Excel, and Word.

Qualifications

• 3-5 years field, dispatch, sales, administrative or equivalent experience.
• College degree, trade school or equivalent.
• Preferred experience: construction industry (not required).

Responsibilities

• Manage service delivery to assigned accounts.
• Schedule work and follow up on PM visits.
• Track costs, contract renewals, and invoicing.
• Handle contract bookings and renewals.
• Attend customer meetings and review account status.

Skills

Customer service

MS Office

Finance basics

Organizational skills

Communication

Education

College degree or trade school

Tools

Outlook

Excel

Word

Job description

Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces equal opportunity and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Service Account Representative.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

What you’ll do with “Our Training and Your Experience”

Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.

Manage service delivery to assigned accounts. Provide full support of Customer Support Program including: scheduling work, tracking costs, tracking contract renewals, invoicing, contract bookings, and contract renewals. Schedule and follows up on all monthly maintenance customer accounts – this includes ensuring timely communication with contract customers, key customers and sub-contractors. Meet monthly to discuss expiring contracts and to review upcoming preventative maintenance (PM) visits. Attend regular customer meetings to review the current status of accounts. Performs other duties and responsibilities as requested or required.

What You’ll Need

Exceptional telephone and personal customer service skills and ability to work under pressure. Exceptional customer focus and ability to work under pressure; ability to anticipate and seek to meet the needs and wants of the customer without being prompted. Excellent Microsoft Outlook, Excel, and Word skills. Basic financial knowledge and skills—ability to understand basic financials such as accounts receivable/payable, purchase orders, work orders, etc. Solid organizational skills and the ability to handle multiple projects tasks simultaneously.

Company Benefits

• 10 Company Holidays and Paid Time Off starting at 13 days annually
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan or company vehicle
• Corporate Social Responsibility Day
• Cell phone reimbursement (if applicable)
• Paid parental leave

Convergint fosters a supportive, accessible, and inclusive environment in which all individuals are able to realize their maximum potential within the company.

Requirements

• Education: College degree, trade school or equivalent experience
• Minimum Experience: 3-5 years field, dispatch, sales, administrative or equivalent
• Preferred Experience: (but not required): 1 year construction industry environment

Convergint is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

The anticipated compensation of this position is $40 - $45 per hour. Please note that this job posting includes salary information for the assigned target market range within the primary geographic region the requisition is posted. If the position is posted in multiple locations or is a remote position, the salary range may vary. Individual pay rates will, of course, vary depending on the job, department, and location, as well as the individual skills, experience, certifications, specific licenses, and education of the applicant.

Convergint is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Convergint is an Equal Opportunity Employer. Visit our Convergint careers site to learn more about the company and the exciting opportunities available. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Culture first since day one. From a single vision in 2001 to a global community of colleagues today, Convergint’s story is defined by people, purpose, and progress. Every milestone reflects our belief that when we put people first, extraordinary things happen.

What began as a values-driven mission has grown into a worldwide commitment to service, innovation, and partnership that continues to shape our future.