Customer-First Retail Sales & Service Manager

michaels; Indianapolis (IN); On-site; USD 52,000 - 75,000; Full time

Job summary

Michaels in Indianapolis, IN seeks a Sales Manager to lead a high-performing store team, drive sales results, and deliver an engaging customer experience across front-end and service operations. The role focuses on executing brand standards, SOPs, and daily operations with strong people leadership.

You will coach the team on selling behaviors, manage MOD coverage, and ensure effective use of POS and Self-Checkout.

Qualifications

• 3+ years retail leadership experience

Responsibilities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.
• Ensure execution of Company policies and standards, holding team accountable for store conditions and results.
• Model and coach best-in-class Customer Experience and ART of Selling behaviors, driving conversion and customer satisfaction.
• Provide Manager-on-Duty (MOD) coverage, maintaining floor leadership, service standards, and operational continuity.
• Ensure accurate and efficient use of POS and Self-Checkout systems, supporting smooth transactions and customer support.
• Oversee Balloons business, birthday party operations, and other in-store programs and events

Skills

Retail leadership

Job description

Michaels in Indianapolis, IN seeks a Sales Manager to lead a high-performing store team, drive sales results, and deliver an engaging customer experience across front-end and service operations. The role focuses on executing brand standards, SOPs, and daily operations with strong people leadership.

You will coach the team on selling behaviors, manage MOD coverage, and ensure effective use of POS and Self-Checkout.