Customer-First Bank Teller: Digital & Financial Guidance

Citizens Financial; United States; On-site; USD 29,000 - 36,000; Full time

Benefits offered by this job

Volunteer PTO

Donation matching

Health coverage

401K with match

Tuition assistance

Job summary

Citizens Financial in the United States seeks a Customer Service Associate to greet customers in our lobby, demonstrate how to use the mobile app and ATMs, and help complete simple transactions. You will provide personalized advice and connect clients to Bankers for the next steps, delivering standout service and building lasting relationships.

The role emphasizes listening, problem solving and strong service orientation, with hours that may include weekends and evenings and a starting salary of

Qualifications

• High School degree or GED required.
• 6 months experience processing transactions (cash/digital payments).
• 1 year customer experience, recommending and referring products/services.

Responsibilities

• Greet customers in lobby and assist with transactions.
• Demonstrate mobile app and ATM usage to complete simple tasks.
• Provide personalized advice and connect customers to Bankers for next steps.

Skills

Listening skills

Customer service

Digital literacy

Needs assessment

Problem solving

Education

High School degree or GED

Job description

Citizens Financial in the United States seeks a Customer Service Associate to greet customers in our lobby, demonstrate how to use the mobile app and ATMs, and help complete simple transactions. You will provide personalized advice and connect clients to Bankers for the next steps, delivering standout service and building lasting relationships.

The role emphasizes listening, problem solving and strong service orientation, with hours that may include weekends and evenings and a starting salary of