Auto Service Advisor — Customer Experience Leader

Germain Honda of Ann Arbor; Canonsburg (Washington County); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Comprehensive health, dental, and view

401(k) with employer match

Paid vacation/Company holidays

Competitive wage plans

Ongoing professional development

Company outings and activities

Employee discounts

Job summary

Germain Volvo Cars South Hills in Canonsburg, PA is seeking an Automotive Service Advisor to own the customer experience in the service lane. You will be the first point of contact for vehicle status, repairs and diagnostics, with responsibilities including scheduling, writing RO, and coordinating with technicians.

We value a professional, organized, and team‑oriented individual who excels at customer service and communication.

Qualifications

• 2+ years of experience in customer service or automotive service environment.
• Strong record of positive customer satisfaction results.
• Organized and friendly personality with professional appearance.
• Excellent communication skills with customers.
• Team oriented and self-motivated.
• Able to work with little supervision.

Responsibilities

• Answer service calls, set and confirm appointments.
• Write repair orders.
• Act as a liaison between the technician and customer.
• Assist your client through the service process.
• Collaborate with team members for loaner availability, warranty processing and disclosure.

Skills

Customer service

Communication skills

Team oriented

Organized

Professional appearance

Self-motivated

Able to work with little supervision

Valid driver’s license

Education

High school diploma or equivalent

Tools

CRM software

Job description

Germain Volvo Cars South Hills in Canonsburg, PA is seeking an Automotive Service Advisor to own the customer experience in the service lane. You will be the first point of contact for vehicle status, repairs and diagnostics, with responsibilities including scheduling, writing RO, and coordinating with technicians.

We value a professional, organized, and team‑oriented individual who excels at customer service and communication.