Automotive Service Advisor - Growth & Concierge Support

Byers Volvo; Columbus (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

FSA

Short-term disability

Long-term disability

Life insurance

401K match

Vacation pay

Paid holidays

Growth opportunities

Paid training

Employee vehicle plans

Family owned

Job security

Health & wellness

Flexible schedule

Employee discounts

Job summary

Byers Automotive is hiring an Automotive Service Advisor to oversee the service drive and deliver exceptional customer experiences. You will take ownership of the customer journey, coordinating with technicians and staff to ensure timely service and satisfaction.

The role requires excellent communication, a professional appearance, and the ability to prioritize in a busy shop. Equal opportunity employer with growth and training opportunities. Equal opportunity employer.

Qualifications

• Experience as an automotive service advisor or similar role preferred.
• Excellent interpersonal and communication skills across customers and staff.
• Ability to manage multiple tasks and prioritize in a fast-paced shop environment.

Responsibilities

• Oversee service drive flow and ensure prompt, courteous customer service.
• Own the customer experience and complete tasks to leave a positive dealership impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure technicians' time is efficiently allocated to service customers.
• Distribute work among technicians to maximize efficiency.

Skills

Customer service

Communication

Time management

Team leadership

Professional appearance

Clean driving record

Background check

Job description

Byers Automotive is hiring an Automotive Service Advisor to oversee the service drive and deliver exceptional customer experiences. You will take ownership of the customer journey, coordinating with technicians and staff to ensure timely service and satisfaction.

The role requires excellent communication, a professional appearance, and the ability to prioritize in a busy shop. Equal opportunity employer with growth and training opportunities. Equal opportunity employer.