Service Drive Experience Lead

Findlayvolvocarslv; Bullhead City (AZ); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Great working environment

Paid Training

Generous incentive and bonus programs

Paid Vacations

Medical

Dental and Vision insurance

401K

Job summary

Findlay Volvo Cars LV is seeking a Service Advisor to own the customer experience in the service lane. You will be knowledgeable about our product offerings, inventory needs, technician scheduling, and customer service.

Candidates with related dealership sales, finance, or service drive experience are encouraged to apply. Join a team that values great training, incentives, and a customer-focused approach in a fast-growing automotive group.

Qualifications

• CDK software familiarity and experience in auto service operations.
• Organized and friendly personality with strong communication.
• Minimum of one year dealership experience.
• Knowledge of dealership drive lane processes and workflows.
• Proven ability to manage others and coordinate tasks.
• Must have a valid in-state driver’s license.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt, courteous service.
• Take ownership of the customer’s experience and ensure a positive dealership impression.
• Provide concierge support for owner inquiries, in person or by phone.
• Ensure daily technician time is efficiently allocated to service customers.
• Distribute work between technicians to optimize servicing.

Skills

CDK Experience

Organized and friendly personality

Dealership experience (1 year+)

Knowledge of dealership drive lane

Demonstrated ability to manage others

Valid in-state driver's license

Job description

Findlay Volvo Cars LV is seeking a Service Advisor to own the customer experience in the service lane. You will be knowledgeable about our product offerings, inventory needs, technician scheduling, and customer service.

Candidates with related dealership sales, finance, or service drive experience are encouraged to apply. Join a team that values great training, incentives, and a customer-focused approach in a fast-growing automotive group.