Dynamic Auto Service Advisor — Customer Experience

JoinGermain; Columbus, Northern (OH, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Weekly pay

Parental leave

401(k) with company support

Life insurance

Disability coverage

Paid time off

State-of-the-art facilities

Job summary

Germain Volkswagen of Columbus is seeking a professional Service Advisor to join our growing automotive service team in Columbus, Ohio.

The Service Advisor serves as the primary contact between customers and the service department, scheduling appointments, documenting concerns, and providing accurate estimates for labor and parts. The role emphasizes communication, efficiency, and a positive customer experience.

Qualifications

• Minimum of two years of customer service, automotive, or dealership experience preferred.
• General knowledge of automotive systems and vehicle maintenance.
• Strong communication, interpersonal, and organizational skills.
• Proven ability to build rapport and provide outstanding customer service.
• Sales and upselling experience preferred.
• ASE certification is a plus.

Responsibilities

• Greet customers promptly and professionally while delivering an exceptional service experience.
• Schedule service appointments and accurately document customer concerns and vehicle information.
• Prepare detailed repair orders and provide accurate estimates for labor, parts, and completion times.
• Recommend maintenance and repair services based on manufacturer guidelines and vehicle condition.
• Communicate effectively with customers regarding repair status, pricing updates, and additional service recommendations.
• Obtain proper authorization for additional repairs when necessary.
• Coordinate with technicians and service management to ensure timely and efficient workflow.
• Monitor repair progress and proactively manage customer expectations throughout the service process.
• Maintain high CSI scores and support dealership retention efforts.
• Utilize dealership software and technology platforms to manage repair orders and customer communication.
• Ensure compliance with dealership policies, safety standards, and regulations.
• Maintain a professional appearance and positive attitude in a team-oriented environment.

Skills

Customer service

Communication skills

Sales ability

Organizational skills

Multitasking

Bilingual

Driver's license

Education

ASE certification (preferred)

Job description

Germain Volkswagen of Columbus is seeking a professional Service Advisor to join our growing automotive service team in Columbus, Ohio.

The Service Advisor serves as the primary contact between customers and the service department, scheduling appointments, documenting concerns, and providing accurate estimates for labor and parts. The role emphasizes communication, efficiency, and a positive customer experience.