Automotive Service Advisor: Customer Experience Lead

Germain Toyota of Columbus; Columbus (OH); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Comprehensive Insurance

401(k) Savings Plan with EmployerMatch

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development and内部

Job summary

Germain Toyota of Columbus in Columbus, OH, is seeking an Automotive Service Advisor to own the customer experience in the service lane. You are the first contact for vehicle status, repairs and diagnostics, and you will coordinate with technicians and customers to ensure smooth service.

The ideal candidate has at least 2 years of experience, excellent communication, and a professional, team‑oriented approach.

Qualifications

• Minimum 2 years of automotive service or customer service experience.
• Excellent communication and interpersonal skills.
• Organized, friendly, and professional appearance.
• Able to work with minimal supervision and in a team.

Responsibilities

• Answer service calls, set and confirm appointments.
• Write repair orders.
• Act as a liaison between the technician and customer.
• Assist your client through the service process.
• Collaborate with team for loaner availability, proper warranty processing and disclosure.

Skills

Customer service

Communication

Organization

Team collaboration

Professional appearance

Job description

Germain Toyota of Columbus in Columbus, OH, is seeking an Automotive Service Advisor to own the customer experience in the service lane. You are the first contact for vehicle status, repairs and diagnostics, and you will coordinate with technicians and customers to ensure smooth service.

The ideal candidate has at least 2 years of experience, excellent communication, and a professional, team‑oriented approach.