Automotive Service Advisor - Customer-Focused

Don Beyer Volvo; Sterling (VA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Benefits Package

Volvo Factory Training

Retirement 401K with Employee Match up

Affordable Health and Vision Insurance

Life & Disability Insurance

Professional Work Environment

Supportive OEM

Paid Vacations

Job summary

Don Beyer Volvo in Sterling, VA is seeking a highly motivated, customer-focused Service Advisor to handle Volvo service customers' concerns. The ideal candidate has strong communication skills, reliability, and at least 1 year of service advisory experience.

We offer a competitive benefits package, Volvo factory training, a 401(k) plan with employee match, health and vision insurance, life and disability coverage, paid vacations, and strong OEM support.

Qualifications

• Minimum 1 year of experience as a service advisor in a dealership.
• CDK experience is preferred but not required.
• XTime experience is preferred but not required.
• Positive attitude and high customer service orientation.
• CSI focused culture and high volume environment.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Prepare a complete and accurate labor and parts estimate.
• Establish follow-up times and monitor progress.
• Update customers on vehicle status throughout the day.
• Ensure final invoice reconciles with the work performed.
• Explain completed work and charges to customers.

Skills

Customer service

Communication skills

Reliability

Detail oriented

CSI focus

Positive attitude

Tools

CDK

XTime

Job description

Don Beyer Volvo in Sterling, VA is seeking a highly motivated, customer-focused Service Advisor to handle Volvo service customers' concerns. The ideal candidate has strong communication skills, reliability, and at least 1 year of service advisory experience.

We offer a competitive benefits package, Volvo factory training, a 401(k) plan with employee match, health and vision insurance, life and disability coverage, paid vacations, and strong OEM support.