Customer-First Automotive Service Advisor

Fowler Chevrolet; Broomfield (CO); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401K with employer matching

Paid time off

Parental leave

Employee assistance program

Job summary

Fowler Chevrolet in Colorado is seeking an Automotive Service Advisor who makes customers feel welcome and confident that their needs are met. You will greet customers, schedule appointments, and act as the liaison between customers and service technicians to ensure smooth repairs.

The role requires strong communication, the ability to present repair options, provide accurate estimates, and help maintain high CSI scores.

Qualifications

• Greet service department customers promptly and courteously.
• Explain repair needs clearly to techs.
• Provide accurate estimates of repair/maintenance costs.
• Notify customers when vehicles are ready for pick up.
• Maintain CSI scores according to dealership standards.

Responsibilities

• Greet customers and schedule service appointments.
• Articulate repair needs to technicians clearly.
• Present recommended services with integrity.
• Provide cost estimates and keep customers informed.
• Deliver vehicles and review repairs with customers.

Skills

Customer service

Communication

Upsell skills

Problem solving

Attention to detail

Tools

CRM software

MS Office

Job description

Fowler Chevrolet in Colorado is seeking an Automotive Service Advisor who makes customers feel welcome and confident that their needs are met. You will greet customers, schedule appointments, and act as the liaison between customers and service technicians to ensure smooth repairs.

The role requires strong communication, the ability to present repair options, provide accurate estimates, and help maintain high CSI scores.