Customer-First Auto Service Advisor

Krause Auto Group; Myrtle Beach (SC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) with company match

Dental and vision insurance

Paid vacation, holidays, and PTO

Career growth opportunities

Employee discounts on products and ser

Family-owned, people-first culture

Long-term career stability

Job summary

Krause Auto Group, Kia of Myrtle Beach is seeking a Service Advisor to greet customers, document vehicle issues, coordinate with technicians, and clearly communicate services and costs. You will build trust and drive satisfaction through transparent communication and timely updates.

The role emphasizes customer-first service, relationship-building, and CSI improvement within a multi-brand, family-owned organization that values growth and career advancement.

Qualifications

• Customer-first mindset and passion for delivering exceptional service.
• Strong communication and relationship-building skills.
• Ability to multi-task and thrive in a fast-paced environment.
• Sales-driven with the ability to recommend services confidently and ethically.
• Organized, detail-oriented and dependable.
• Professional appearance and demeanor.
• Valid driver’s license with a clean driving record.

Responsibilities

• Greet customers promptly and professionally, setting the tone for an exceptional service experience.
• Listen carefully to customer concerns and accurately document vehicle issues.
• Serve as the primary point of contact from vehicle drop-off through delivery.
• Clearly communicate recommended services, timelines, and costs.
• Build trust and long-term relationships through transparency and follow-up.
• Coordinate with technicians to ensure efficient workflow and timely completion of repairs.
• Maximize service drive opportunities while maintaining integrity and customer satisfaction.
• Keep customers informed throughout the repair process.
• Maintain high CSI scores.
• Assist with warranty claims and ensure compliance with manufacturer standards.

Skills

Customer-first mindset

Strong communication

Multi-tasking

Sales-driven

Organized

Professional appearance

Valid driver’s license

Job description

Krause Auto Group, Kia of Myrtle Beach is seeking a Service Advisor to greet customers, document vehicle issues, coordinate with technicians, and clearly communicate services and costs. You will build trust and drive satisfaction through transparent communication and timely updates.

The role emphasizes customer-first service, relationship-building, and CSI improvement within a multi-brand, family-owned organization that values growth and career advancement.