Kia Service Advisor

Krause Auto Group; Myrtle Beach (SC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

401(k) with company match

Dental and vision insurance

Paid vacation, holidays, and PTO

Career growth opportunities

Employee discounts on products and ser

Family-owned, people-first culture

Long-term career stability

Job summary

Krause Auto Group, Kia of Myrtle Beach is seeking a Service Advisor to greet customers, document vehicle issues, coordinate with technicians, and clearly communicate services and costs. You will build trust and drive satisfaction through transparent communication and timely updates.

The role emphasizes customer-first service, relationship-building, and CSI improvement within a multi-brand, family-owned organization that values growth and career advancement.

Qualifications

• Customer-first mindset and passion for delivering exceptional service.
• Strong communication and relationship-building skills.
• Ability to multi-task and thrive in a fast-paced environment.
• Sales-driven with the ability to recommend services confidently and ethically.
• Organized, detail-oriented and dependable.
• Professional appearance and demeanor.
• Valid driver’s license with a clean driving record.

Responsibilities

• Greet customers promptly and professionally, setting the tone for an exceptional service experience.
• Listen carefully to customer concerns and accurately document vehicle issues.
• Serve as the primary point of contact from vehicle drop-off through delivery.
• Clearly communicate recommended services, timelines, and costs.
• Build trust and long-term relationships through transparency and follow-up.
• Coordinate with technicians to ensure efficient workflow and timely completion of repairs.
• Maximize service drive opportunities while maintaining integrity and customer satisfaction.
• Keep customers informed throughout the repair process.
• Maintain high CSI scores.
• Assist with warranty claims and ensure compliance with manufacturer standards.

Skills

Customer-first mindset

Strong communication

Multi-tasking

Sales-driven

Organized

Professional appearance

Valid driver’s license

Job description

Service Advisor - Krause Auto Group, Kia of Myrtle Beach

About Us

At Krause Auto Group, we’ve spent over 30 years building a reputation rooted in exceptional customer experiences and a people-first culture. We believe our employees are the driving force behind our success, which is why we invest in their growth, recognize their achievements, and promote from within.

With a portfolio of 12 prestigious brands—including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Kia, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus—across Georgia, South Carolina, North Carolina, and Florida, we offer an exciting, fast-paced environment with unlimited earning potential and career advancement opportunities.

What You’ll Get

• 401(k) with company match
• Dental and vision insurance
• Paid vacation, holidays, and PTO
• Career growth opportunities within a multi-state organization
• Employee discounts on products and services
• Family-owned, people-first culture
• Long-term career stability

What You’ll Do

• Greet customers promptly and professionally, setting the tone for an exceptional service experience
• Listen carefully to customer concerns and accurately document vehicle issues
• Serve as the primary point of contact from vehicle drop-off through delivery
• Clearly communicate recommended services, timelines, and costs
• Build trust and long-term relationships through transparency and follow-up
• Coordinate with technicians to ensure efficient workflow and timely completion of repairs
• Maximize service drive opportunities while maintaining integrity and customer satisfaction
• Keep customers informed throughout the repair process
• Maintain high Customer Satisfaction Index (CSI) scores
• Assist with warranty claims and ensure compliance with manufacturer standards

What We’re Looking For

• Customer-first mindset with a passion for delivering exceptional service
• Strong communication and relationship-building skills
• Ability to multi-task and thrive in a fast-paced environment
• Sales-driven with a proven ability to recommend services confidently and ethically
• Organized, detail-oriented, and dependable
• Previous automotive service advisor experience preferred (but not required)
• Professional appearance and demeanor
• Valid driver’s license with a clean driving record

Why Krause Auto Group?

This is more than a job—it’s a career. Whether you’re experienced or looking to grow into the role, we provide the tools, training, and support to help you succeed and advance within our organization.

Equal Opportunity Employer

Krause Auto Group is an equal opportunity employer committed to an inclusive workplace. We prohibit discrimination and harassment of any kind and provide equal employment opportunities to all individuals regardless of protected status under federal, state, or local law.