Customer-First Asset Protection Specialist

Macy's; San Jose (CA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Merchandise discounts

Performance incentives

401k match

Paid time off

Holidays

Job summary

Macy's in San Jose is seeking an Asset Protection Officer to provide a visible, welcoming presence that deters theft and protects guests and colleagues. You will be stationed at entrances and high-traffic areas, partner with store teams, and respond calmly to incidents.

This entry-level role emphasizes service and safety, with opportunities to document incidents, support safety programs, and contribute to a secure shopping environment.

Qualifications

• Flexible availability including days, evenings, weekends, and holidays.
• Effective communication with customers, colleagues, and supervisors.
• Ability to read and understand policies and safety rules in English.
• Strong situational awareness and calm, service-focused demeanor.
• Ability to handle confidential information with discretion.

Responsibilities

• Serve as a visible, welcoming presence at entrances and high-traffic areas.
• Deter theft and identify suspicious activity while remaining customer-focused.
• Partner with store teams to support safety, service, and shortage reduction.
• Document incidents and assist with apprehensions under supervision.
• Respond to medical situations and provide basic first aid when needed.

Skills

Flexible schedule

Communication

English comprehension

Situational awareness

Confidentiality

Security license

Technology use

Job description

Macy's in San Jose is seeking an Asset Protection Officer to provide a visible, welcoming presence that deters theft and protects guests and colleagues. You will be stationed at entrances and high-traffic areas, partner with store teams, and respond calmly to incidents.

This entry-level role emphasizes service and safety, with opportunities to document incidents, support safety programs, and contribute to a secure shopping environment.