Customer-Focused Asset Protection Specialist

Macy's; Knapps Corner (NY); Vor Ort; USD 38.000 - 52.000; Vollzeit

Benefits dieser Stelle

Merchandise discounts

Incentives

Annual merit review

Employee Assistance Program

Zusammenfassung

Macy's is seeking an Asset Protection Officer to join our team in New York. This entry-level role focuses on creating a safe, secure, and service-oriented shopping environment, stationed at key entrances and high-demand areas to deter theft and support safety.

You will collaborate with store teams, respond calmly to incidents, and utilize two-way devices to stay connected for timely responses. This role emphasizes customer service, safety, and shortage reduction as part of our everyday

Qualifikationen

• Flexible availability including days, evenings, weekends, and holidays.
• Able to communicate effectively with customers, colleagues, and supervisors.
• Able to read and understand employment policies, safety rules, and procedures in English.
• Strong situational awareness and calm, professional approach during incidents.
• Handle proprietary, sensitive information with discretion and integrity.
• For jobs in New York, a current New York State Security Guard License is required.
• Comfort using technology and two-way communication devices.

Aufgaben

• Serve as a visible, welcoming presence at entrances and high-traffic areas.
• Deter theft and identify suspicious activity while maintaining a customer-first approach.
• Partner with Asset Protection leaders to support safety, service, and shortage reduction.
• Respond calmly and professionally to incidents, medical situations, and other store needs.
• Document theft, accidents, and incidents with timely reporting.

Kenntnisse

Flexible hours

Effective communication

English reading

Situational awareness

Discretion with confidential info

New York Security Guard License

Tech literacy

Tools

Two-way radios

Jobbeschreibung

Macy's is seeking an Asset Protection Officer to join our team in New York. This entry-level role focuses on creating a safe, secure, and service-oriented shopping environment, stationed at key entrances and high-demand areas to deter theft and support safety.

You will collaborate with store teams, respond calmly to incidents, and utilize two-way devices to stay connected for timely responses. This role emphasizes customer service, safety, and shortage reduction as part of our everyday