Asset Protection Specialist: Safe, Welcoming Experience

Macy's; Kahului (HI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health and wellness coverage

401(k) match

Paid time off

Eight paid holidays

Leadership development

Volunteer opportunities

Merchandise discounts

Annual merit review

Employee Assistance Program

Comprehensive benefits package

Job summary

Macy’s in Hawaii seeks an Asset Protection Officer to provide a welcoming, safe shopping environment. You will deter theft, support team safety, and respond to incidents at entrances and high‑risk areas, collaborating with store teams and Asset Protection leaders.

This entry‑level role emphasizes service, situational awareness, and teamwork, with a focus on maintaining a secure, customer‑first store experience.

Qualifications

• Must have flexible availability including days, evenings, weekends, and holidays.
• Ability to communicate effectively with customers, colleagues, and supervisors.
• Ability to read and understand employment policies, safety rules, and procedures in English.
• Strong situational awareness and the ability to remain calm, professional, and service‑focused during incidents.
• Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
• Comfort using technology and two‑way communication devices.

Responsibilities

• Serve as a visible and reassuring presence at store entrances, high‑traffic areas, and high‑shortage locations.
• Help deter theft and identify suspicious activity while maintaining a welcoming, customer‑first approach.
• Partner with store teams and Asset Protection leaders to support safety, service, and shortage reduction.
• Respond calmly and professionally to incidents, medical situations, and other store needs.
• Use technology and two‑way communication devices to stay connected and support timely response.

Skills

Flexible availability

Effective communication

Reading policies in English

Situational awareness

Discretion & integrity

Technology familiarity

New York Security Guard License (NY)

Job description

Macy’s in Hawaii seeks an Asset Protection Officer to provide a welcoming, safe shopping environment. You will deter theft, support team safety, and respond to incidents at entrances and high‑risk areas, collaborating with store teams and Asset Protection leaders.

This entry‑level role emphasizes service, situational awareness, and teamwork, with a focus on maintaining a secure, customer‑first store experience.