Asset Protection Officer - Safe, Welcoming Service

Macy's; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Merchandise discounts

Employee Assistance Program

Health benefits and 401(k)

Job summary

Macy's is seeking an Asset Protection Officer to serve as a visible, welcoming presence at key store entrances and high-shortage areas. You will deter theft, identify risks, support customer and colleague safety, and partner with store teams to deliver a positive experience for everyone who enters the store.

This entry-level role emphasizes presence with purpose—greeting customers, maintaining a safe environment, and contributing to a culture of safety and service while protecting the business.

Qualifications

• Flexible availability including days, evenings, weekends, and holidays.
• Ability to communicate effectively with customers, colleagues, and supervisors.
• Ability to read and understand employment policies, safety rules, and procedures in English.
• Strong situational awareness and ability to remain calm and service-focused during incidents.
• Ability to handle proprietary, sensitive, and confidential information with discretion.

Responsibilities

• Serve as a visible presence at store entrances and high-traffic areas.
• Help deter theft and identify suspicious activity while maintaining a welcoming, customer-first approach.
• Partner with store teams and Asset Protection leaders to support safety, service, and shortage reduction.
• Respond calmly and professionally to incidents, medical situations, and other store needs.
• Use technology and two-way communication devices to stay connected and support timely response.

Skills

Flexibility

Communication

Policy literacy

Situational awareness

Discretion

Tech savvy

Job description

Macy's is seeking an Asset Protection Officer to serve as a visible, welcoming presence at key store entrances and high-shortage areas. You will deter theft, identify risks, support customer and colleague safety, and partner with store teams to deliver a positive experience for everyone who enters the store.

This entry-level role emphasizes presence with purpose—greeting customers, maintaining a safe environment, and contributing to a culture of safety and service while protecting the business.