Asset Protection Specialist — Customer-Focused Security

Macy's; Boston (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Merchandise discounts

Performance incentives

Merit review

Employee Assistance Program

Job summary

Macy's is seeking an Asset Protection Officer in Boston to maintain a safe, welcoming shopping environment. You will be stationed at entrances and high-traffic areas, deter theft, identify risks, and partner with store teams to deliver a positive experience for customers and colleagues.

This entry-level role emphasizes presence with purpose. You’ll greet customers, support team safety, respond calmly to incidents, and use two-way devices to stay connected for timely responses.

Qualifications

• Flexibility to work days, evenings, weekends and holidays.
• Proficient communication with customers and colleagues.
• Ability to read and follow safety rules in English.
• Strong situational awareness and calm, professional demeanor.
• Discretion handling confidential information.
• New York license requirement applies for NY postings.

Responsibilities

• Serve as a visible, reassuring presence at entrances and high-traffic areas.
• Deter theft and identify suspicious activity while remaining welcoming.
• Partner with store teams and Asset Protection leaders to support safety.
• Respond calmly to incidents, medical situations and other needs.
• Use technology and two-way devices to stay connected for timely responses.
• Document thefts, accidents, audits and incidents with timely reporting.

Skills

Flexible availability

Effective communication

Read safety policies

Situational awareness

Data confidentiality

New York Security Guard License

Job description

Macy's is seeking an Asset Protection Officer in Boston to maintain a safe, welcoming shopping environment. You will be stationed at entrances and high-traffic areas, deter theft, identify risks, and partner with store teams to deliver a positive experience for customers and colleagues.

This entry-level role emphasizes presence with purpose. You’ll greet customers, support team safety, respond calmly to incidents, and use two-way devices to stay connected for timely responses.